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Privacy policy

Last updated: 10/12/25

Thanks for visiting www.ondineash.com (“we”, “our”, or “the Site”). We care about your privacy, and this policy explains what personal information we collect, how we use it, and your rights.

We want this to be as clear and friendly as possible — if you have any questions, please contact us anytime at hello@ondineash.com

1. The Information We Collect

We collect a few different types of information to help us run our website, process your orders, and offer good customer service.

a) Device Information

When you browse our Site, certain details are collected automatically, such as:

  • Your browser type

  • IP address

  • Time zone

  • Cookies

  • The pages you view

  • How you interact with the Site

Why we collect it:
To make sure the website loads properly for you and to help us understand how people use our Site so we can improve it.

How we collect it:
Through cookies, log files, tags and similar tools.

Who we share it with:
Shopify, our website hosting and ecommerce provider.

b) Order Information

When you make a purchase, we need some details from you, such as:

  • Your name

  • Billing and delivery address

  • Payment information

  • Email address

  • Phone number

Why we collect it:
We use this information to:

  • Process your order

  • Take payment

  • Arrange delivery

  • Contact you if needed

  • Check for fraud

  • Send you product updates or offers if you’ve chosen to receive them

How we collect it:
Directly from you when you place an order.

Who we share it with:
Shopify and other trusted partners such as payment providers, shipping services, or fulfilment services as required.

c) Customer Support Information

If you get in touch with us for help, we may collect extra information you provide.

Why we collect it:
So that we can support you and resolve any issues.

Who we share it with:
Any customer service tools or partners we may use.

2. Minors

Our Site is not intended for anyone under the age of 18.
If you believe a child has provided us with personal information, please contact us so we can delete it.

3. How We Share Your Information

We only share your Personal Information with trusted service providers to help us run the Site and fulfil your orders. Examples include:

  • Shopify (our store platform)

  • Couriers and delivery companies

  • Payment processors

We may also share information if required to do so by law or to protect our legal rights.

4. Advertising & Analytics (If Applicable)

We may use certain tools to understand how customers use our Site and to provide relevant advertising.

Examples include:

  • Google Analytics, which helps us understand browsing behaviour

  • Advertising partners who help show you relevant ads on other websites

You can opt out of targeted advertising using the links provided by platforms such as:

  • Facebook

  • Google

  • Bing

You can also visit the Digital Advertising Alliance for wider opt-out options.

5. How We Use Your Personal Information

We use your information to:

  • Process and deliver your orders

  • Manage payments

  • Provide customer support

  • Keep you updated about new products, offers, or changes (only if you’ve opted in)

  • Improve our website and services

6. GDPR – Your Rights (For UK & EU Customers)

If you live in the UK or EEA, you have rights over your Personal Information, including the right to:

  • Access the data we hold

  • Ask for corrections or updates

  • Request deletion

  • Ask for your data to be transferred to another service

  • Object to certain types of processing

To exercise these rights, just contact us using the details at the bottom of this policy.

Shopify stores data in various locations, including outside the UK and EU. You can read more about how they handle GDPR compliance in their GDPR Whitepaper.

7. Retention

We keep your information for as long as necessary to fulfil your orders and meet our legal obligations. You can ask us to delete your information at any time.

8. Cookies

Cookies help our website work properly and improve your shopping experience. For example, they help remember your basket, track analytics, and store preferences.

You can manage or disable cookies in your browser settings — just note that some features of the Site may not work as well without them.

We use a mixture of functional, performance, and analytics cookies, including those used by Shopify to run our store.

9. Do Not Track

As there’s no agreed industry standard for Do Not Track signals, we don’t change our data practices if we receive one.

10. Updates to This Policy

We may make changes to this Privacy Policy from time to time. Any updates will be posted on this page.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or your data, you can reach us at:

Email: hello@ondineash.com
Address:
Ondine Ash Limited
23a High Street, Falmouth, TR11 2AB

If you're not satisfied with how we handle your concern, you can contact the UK data protection authority (ICO) here:
https://ico.org.uk/make-a-complaint/