Returns and Exchanges

Changed your mind? No problem.

Under UK consumer law, you have the right to cancel your order within 14 days of receiving your items, with the exception of perishable items and knickers/boxer briefs. To start a return, please contact us at hello@ondineash.com. 

Items must be:

• In their original condition

• Unused and unwashed

• Returned within 7 days of requesting a return

Once we receive the item back, we’ll process your refund within 7 days. Please let us know if you would like to exchange rather than receive a refund.

Please note: Customers are responsible for paying for all postage costs unless the item is faulty.